Nationwide Claims Response.
Core Claims Call Centre Services
Rapid, reliable claims handling and coordination on behalf of Insurer or Takaful Operator partners.
24-Hour Immediate Assistance
Our officers record all details of the loss and provide immediate assistance and support to clients, ensuring continuous service 24 hours round the clock.
Nationwide Adjuster Dispatch
Calls connect clients to call centre officers and/or adjusters on duty nationwide. All assignments are coordinated through appropriate branch offices for immediate response.
Value-Added After-Hours Service
As a value-added service, we receive and coordinate loss assignments after normal office hours: 6:00 p.m. to 9:00 a.m. daily.
The Nationwide Claims Response Advantage
365 Days Operation
Fully manned Claims Call Centre operating from our Head Office 24 hours daily, 365 days a year.
Direct Adjuster Link
Immediate access to call centre officers and adjusters on duty to streamline the assessment and response process.
Nationwide Coordination
Assignments are coordinated through appropriate nationwide branch offices for the fastest possible on-site response.
Immediate Response
Optimized systems for rapid loss recording and deployment, ensuring quick service when the client needs it most.